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A world of help for Universal Credit from Torus

Whether you’re new to Universal Credit or you’ve been on it a while, our info and advice can help you make the switch and manage your money, home and bills much more easily.

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Who might be affected

Firstly, if you’re working age and have a change in circumstance that affects your benefits, you may need to claim Universal Credit Full Service.

A change in circumstances could be:
  • A new baby
  • Children starting school
  • A partner moving in or out
  • Becoming unemployed

Secondly, if you’re already claiming Universal Credit then come September the DWP will write to you asking you to go online and claim Universal Credit Full Service instead.

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Things you need to know

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You may need to claim Universal Credit if you have a change in circumstances that affects your benefits

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Claims must be done entirely online, so you’ll need internet access

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It can take up to 5 weeks for your first payment to come through, after that you’re paid monthly

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You’ll need photographic ID, like a passport or driving licence

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You need to confirm how much rent you pay. If you don’t you won’t be given help towards your housing costs

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You must pay your rent yourself, it isn’t paid automatically like housing benefit

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You need to keep an online workbook that shows you are actively looking for work

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Ways we can help

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Getting used to being paid monthly not weekly can take some getting used to. Here are some of the ways we can help.

1

We have loads of tips and advice to help your money go further

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We can help you prioritise important bills like your rent first

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If you fall into arrears we can arrange a payment plan

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We can help you access grants or affordable loans

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If money’s short at the end of the month we can provide foodbank vouchers

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We can help you access the internet to complete your claim and work diary

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We can help you find a job or training opportunity

Here's what our experts have to say

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How Universal Credit is different

Laura explains the big differences you need to know

Budgeting support

Mike talks about the ways we help tenants manage their money

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Our team works with employers across the region to bring you the latest job opportunities and provide weekly drop-in sessions to help with job applications, job searches and more.

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Wednesdays 1pm – 4pm, Helena Central, St Helens

Tuesdays 1pm – 4pm, Newton Family and Community Centre

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Getting Online

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Because Universal Credit needs to be claimed online, you’ll need access to the internet. We have a number of computers available to use at Helena Central, just pop in the Wi-Fi is free. Alternatively, you can use the PCs at Central Library or St Helens Job Centre Plus.

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